Privacy Policy
Your privacy is of utmost importance to Appliance Worx, and we are committed to protecting it. When you use our services, visit our website, or interact with us in any other way, we collect, use, and protect your information. Our goal is to help you have a better customer experience while also giving you peace of mind regarding the safety of your data.
This privacy notice serves as a guide to our privacy practices and informs you about your privacy rights. You agree to the terms outlined in this policy when using our website or any of our services. We recommend reading this document carefully to understand how we handle your information and how we work to ensure that your data is kept safe.
Information We Collect
Appliance Worx collects different types of information from you to ensure we can deliver our services effectively and improve your user experience. The information we collect is divided into two categories: personal and non-personal.
Personal Information
Personal information refers to details that can identify you as an individual or can be used to contact you. Among these are, but are not limited to:
- Name: We collect your full name when you use our services, whether it’s for booking a repair, reaching out for customer support, or subscribing to our newsletter.
- Email Address: To communicate with you, send booking confirmations, service reminders, and respond to inquiries.
- Phone Number: To remind you of appointments, provide service updates, and assist you when needed, we use your phone number.
- Physical Address: We collect your address to provide on-site services such as appliance repair services in your home.
- Credit Card Information: If you make a payment for our services online, we collect your credit card information, including your name, card number, expiration date, and security code. This is used solely for processing transactions.
- Service Information: Information about the appliance brands, models, and issues you are experiencing helps us provide better and more efficient service.
- Account Information: Our website collects information needed to create and manage your account if you create one.
Non-Personal Information
Non-personal information is data that cannot be used to identify you directly. We use this information to improve our website, services, and marketing campaigns. It includes:
- Device Information: Details about the device you use to access our website, including IP address, browser type, operating system, and device identifiers.
- Browsing Information: We collect information such as your language preference, the pages you visit, the time stamp of your visits, and how you interact with our website.
- Cookies and Tracking Data: To improve your online experience, we use session cookies, tracking technologies, and other similar methods.
How We Use Your Information
The information we collect from you is used to provide, maintain, and improve our services. We use your data in the following ways:
Service Delivery and Customer Support
We collect personal information to provide you with our appliance repair services, whether for washing machine, dryer, refrigerator, or other appliance issues. We use your contact information to schedule appointments, provide updates on service requests, and follow up on appliance breakdowns. We are committed to ensuring that you receive quality services and that any inquiries are addressed promptly.
Personalization and Enhancing Customer Experience
Our goal is to offer a personalized browsing experience and tailor our services to meet your needs. By using cookies and tracking technologies, we analyze user behavior to deliver relevant content that matches your preferences. This helps us create a more personalized experience for each customer, ensuring that your interactions with Appliance Worx are as smooth and enjoyable as possible.
Promotional and Marketing Purposes
With your consent, we may use your email address or phone number to send you marketing materials, such as special offers, promotions, or information about new services. We aim to provide content relevant to your needs, and we ensure that you have control over receiving such communications. You can opt out of promotional emails at any time by following the unsubscribe instructions provided in each email.
Payment Processing
When you book our services online, we collect credit card information to process your payment securely. We only share your payment details with trusted service providers responsible for processing transactions, and we ensure that these providers maintain strict confidentiality standards.
Website Improvement and Analytics
We use the non-personal information collected through cookies and tracking technologies to gain insights into how users interact with our website. This information helps us understand which pages are most visited, what customers are looking for, and how we can improve our customer experience. It also helps us detect and resolve any technical issues that could impact your online experience.
Compliance with Legal Obligations
In certain cases, we may be required by law to collect and use your information. This may include sharing your data with authorities in response to legal requests or complying with applicable regulations. We use a legal basis for processing data that aligns with current privacy laws.
Sharing of Information
Appliance Worx takes your privacy seriously and does not sell your personal information to third parties. However, there are instances when we may share your data:
Service Providers
We may share your information with trusted service providers to help us deliver our services efficiently. For example, we work with third parties to process payments, manage our website, send emails, and perform analytics. These providers are only given access to information that is necessary for them to perform their services, and they are required to keep your data confidential.
Legal Requirements
We may disclose your information if required by law or in response to valid legal processes. This may include cooperating with law enforcement, protecting the rights of Appliance Worx, or preventing fraud.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any changes in ownership and how it might impact the use of your personal information.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to collect data that helps us improve your user experience. A cookie is a small text file that is placed on your device when you visit our website. It helps us remember your preferences, understand how you interact with our site, and provide content relevant to your interests.
Types of Cookies We Use
- Session Cookies: These cookies are temporary and expire when you close your browser. They help us remember your cookie preferences and enhance your browsing experience during your visit.
- Persistent Cookies: These cookies remain on your device for a specified period of time and are used to remember your preferences, such as language preference, and provide a more personalized browsing experience.
- Third-Party Cookies: We use third-party cookies for analytics and advertising purposes. These cookies help us understand how you use our website and allow us to deliver promotional purposes that are relevant to you.
Managing Cookie Preferences
You have the option to manage your cookie preferences through your browser settings. You can choose to block cookies, delete cookies, or receive a notification when a cookie is being used. Please note that disabling cookies may affect your ability to access certain features of our website.
Data Security
The security of your information is of the utmost importance to us. We implement security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use industry-standard encryption to protect sensitive information, such as credit card details.
- Access Controls: Only authorized personnel have access to personal information, and they are trained on data privacy and security best practices.
- Secure Environment: We use secure servers and software to ensure that your data is stored in a secure environment.
While we strive for absolute security, please understand that no method of data transmission over the internet or electronic storage is completely secure. We take every precaution to protect your data and continually update our security protocols to stay ahead of potential threats.
Your Rights Regarding Your Information
You have several rights regarding the information we collect, and we are committed to ensuring you control your data. Your rights include:
Right to Access
You have the right to request access to the personal information we hold about you. If you would like to know what data we have collected, please contact us at the provided email address, and we will respond within a reasonable time.
Right to Correct
If you believe that the information we hold about you is inaccurate or incomplete, you have the right to request a correction. We will make the necessary updates to ensure that your data is accurate and up-to-date.
Right to Deletion
You have the right to request that we delete your personal information from our records. Please note that certain information may need to be retained for legal purposes or to fulfill our contractual obligations.
Right to Object
You have the right to object to the processing of your information for specific purposes, such as marketing purposes. If you wish to opt out of receiving marketing materials, you can do so by following the instructions provided in our emails or contacting us directly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or regulatory changes. When changes are made, we will update the effective date at the top of the policy and provide a notice on our website. We encourage you to review this policy regularly to stay informed about how we are protecting your data and ensuring your privacy rights.
Contact Us
If you have any questions, concerns, or requests regarding our privacy practices, please feel free to contact us.
Our team of Appliance Repair Experts is committed to delivering not only outstanding appliance repair services but also a personalized customer experience that respects your privacy. We take your concerns seriously and are here to address any questions about how we use and protect your data.